Any statutory consumer rights enjoyed by you are not affected in any way by these terms and conditions of sale.
These terms and conditions will apply when you place your order with us.
These terms and conditions make repeated use of certain terms which we have defined in condition 12.
Before you place your order, we reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on this website and it is your responsibility to read these terms and conditions on each occasion you use this website.
Please print these terms and conditions and any email we send you for future reference.
SPECIFICATION OF GOODS
Using the Measuring Guide, it is your responsibility to provide us with exact measurements, suitable for your requirements. We shall not be responsible for your inaccurate measurements.
Once you have ordered you will receive a confirmation email which you are responsible for checking, we cannot accept returns for refunds as we are not able to resell made to measure goods.
All measurements are manufactured in centimeters (CM) only.
All sizes and measurements stated by us in relation to the goods are approximate only.
All items are cut to size and will be accurate with working tolerances and variances of +/-5mm. Orders cannot be returned if within this limit.
We are unable to guarantee that the digitally produced images shown on the website:
If you require an exact colour match or would like to see any of the fabrics in person, we offer a fast, free sampling service which is recommended on all made to measure products as goods cannot be returned for a refund.
PRICE AND PAYMENT
The price you pay is the price displayed on this website at the time we receive your order. Any price displayed on this website shall be subject to change at any time.
All prices are shown in UK £s sterling and include value added tax (where applicable) at the applicable current rate.
Whilst we try to ensure that all prices on this website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat your order as cancelled.
Title to any goods shall pass to you on delivery of the goods provided that we have processed and received payment in full for the goods.
ORDER PROCESS AND CONTRACT FORMATION
The steps required to create a contract of sale between you and us are as follows:
Delivery of goods can only be made to mainland UK and Northern Ireland addresses. Subject to condition 4.1(f), we can also deliver to the Channel Islands, Isle of Man, Orkney, Shetland and Scottish Islands and BFPO addresses. For the avoidance of doubt, delivery to these locations shall always be made as part of a non standard delivery service.
All goods must be signed for by an adult aged 18 years or over on delivery.
Delivery charges and estimated timescales are detailed in this website and when you place your order. We make every effort to deliver your order within the estimated timescales communicated to you and in any event within 30 days of the date of order (with the exception of Shutters). However postal delays are occasionally inevitable due to unforeseen factors.
Order statuses and delivery time frames can be checked using the “order tracking” page on the website, where you will see the latest status of the order. We also provide you with up to date order statuses through email.
Risk of loss and damage to your order passes to you on the date when the goods are delivered or on the date of first attempted delivery by us.
If your order is damaged, please contact us within 7 days to process a claim for a replacement. Images may be requested for claim purposes, this does not affect your statutory rights. If you are missing any items from your delivery, please contact us within 7 days to process a claim for replacement.
We will never supply you with substitute goods.
CANCELLATION RIGHTS AND RETURNS
Where the goods are "made to measure" you shall have no right to amend or cancel your order, return the goods or seek any refund of the price paid by you from us. This is because when we receive your order, the manufacturing process begins immediately and the goods are manufactured to your exact specification, pursuant to The Consumer Contracts (information, cancellation and additional charges) Regulations 2013. This does not affect your statutory rights.
In regards to returning non-made to measure products, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (ICAC Regs) apply and state that for a sales contract (goods or goods & services), the cancellation period ends 14 days after the day on which the goods come into the possession of the consumer or their identified recipient. You can cancel by delivering a cancellation notice to our returns address at:
If you cancel your order:
All of our goods are guaranteed against defects in manufacture and material from delivery for a period of:
Should any defect arise during any warranty period, we shall at our expense, repair or replace the defective goods (or any part of them) on a like for like basis, provided that the defect has not arisen as a result of:
Any contract between you and us shall be governed by the laws of England and any dispute between us will be resolved exclusively in the courts of England.
Our maximum liability to business users arising out of or in connection with the goods shall be limited to the replacement value of the product in question (except in the case of death or personal injury caused by our negligence or in respect of fraud). In relation to business users, we do not accept liability for the fitness of goods for business purposes, nor do we accept liability for loss of use of the item nor any loss over and above the cost of the item in the event of a claim for breach of warranty or condition.
MeasureProtect protection is available on all ‘made to measure’ blinds. Ready made products are not covered.
If you have measured for your blind incorrectly you must let us know within 14 days.
Incorrectly measured blinds must be returned to us unused at 6E Lancaster Road, Carnaby East Yorkshire YO15 3QY, with the original order reference.
We will only begin making your replacement blinds once we have received the originals. Our Customer Service team will talk you through the procedure.
Your replacements must be of the same type, colour and fabric and any options must be exactly the same. Only the size (width and drop) will be different.
If the cost of the replacement product is more expensive than the original you will be asked to pay the difference.
MeasureProtect protection can only be used once against the original order.
MeasureProtect protection is not available for our trade customers, wholesale or contract orders.
Your privacy is very important to us. Please review our Data Protection Policy which explains how we will use your personal information that you disclose to us when placing the order.
Yorkshireblinds.co.uk is a trading name of Yorkshireblinds.co.uk Ltd
This website is operated by Yorkshireblinds.co.uk Ltd (registered with company number 12876625), which has its registered office is at 6E Lancaster Road, Carnaby East Yorkshire YO15 3QY
Our VAT registration number is 875 5055 01.
We are members of the British Blind and Shutter Association.
If you have any questions regarding this website, these terms and conditions, or your order, please contact us using the Contact Form or by using the details below:
In these terms and conditions:
"we", "us" or "our": means Yorkshireblinds.co.uk Ltd (registered with company number 12876625);
"goods": means the goods confirmed in our order acceptance email;
"you" or "your": means you, the user of this website and/or purchaser of the goods;
Registered Company details
Company Number: 12876625
Registered Address: 12 Station Parade, Harrogate, HG1 1UE, England
Jaynes Blinds Ltd.
Company Number: 10922922
Registered Address: Cayley Court Hopper Hill Road, Eastfield, Scarborough, North Yorkshire, England, YO11 3YJ